To our valued guests and community,
We would like to update you on important information. Updated June 23, 2020.
Our Commitment: We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and employees here at West Coast Wilderness Lodge.
On a daily basis, we are working to ensure that they meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID19, and include everything from handwashing hygiene and cleaning product specifications for our rooms, public areas, and restaurant.
Here are some specific steps we are taking:
Employee Health, Safety, and Knowledge: Our employees – and their own health, safety, and knowledge are essential to an effective cleaning program here at the resort and here are some ways we’re supporting them.
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our employees are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
Ongoing Training: In addition to training on housekeeping and hygiene protocols, we are monitoring local health authority and government guidelines on preventative measures and WHO (World Health Organization) awareness information.
Cleaning Products and Protocols: Use cleaning products and protocols which are effective against viruses, in areas including.
Guest rooms: Using cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with paying particular attention to high-touch areas/items. We have also implemented a “room dormancy” period whenever possible between departed/arriving guests and daily housekeeping service for our stay over guests will be restricted. We have increased the frequency of cleaning and disinfecting in these areas, with a focus on the counter at the reception, tabletops, door handles, public washrooms, and room keys.
Employee Areas: We are increasing the frequency of cleaning and focusing on high-touch areas like staff offices, administration areas, laundry, housekeeping, restaurant, and kitchen areas.
Temporary Closures: Our lower lounge, and Hot Tub, are temporarily closed, and we have also reduced daily room (stayover guests) servicing.
Dining: Our Restaurant is reopening on June 26 and we will be following Worksafe BC and Provincial Health Guidelines on social distancing such as a maximum of 6 guests per table separated by 2m, requiring contact details of our patrons, reduction in seating capacity and health and safety requirements. Due to these restrictions and regulations, advanced reservations are highly recommended.
